Zien Group collects and processes data about its guests in the hotels and visitors of this website for business purposes and to be able to further develop and / or update website statistics. By means of this information we improve our services for our guests and the quality of this website.

During the processing of this data, Zien Group respects the privacy of the persons from whom it receives information and therefore Zien Group manages this data in accordance with the General Data Protection Act (AVG).

Use of personal data

Zien Group collects and processes your personal data only for the purpose for which you have given them. This purpose concerns:

Based on website visitor behavior, Zien Group analyzes data in order to optimise the websites and to tailor the range of products and services to your preferences.

  • Sending (e-)newsletters.
  • Processing reservations, including handling your payment
  • Information provided by telephone or e-mail with regard to our services and products.

It also means that your personal data are only shared with third parties if this is necessary for the execution of the agreement between these parties. For the parties that process data following our instructions, we sign a processor agreement to ensure that your personal data is processed correctly in accordance with the GPDA/AVG Act. There may also be situations in which Zien Group is legally compelled to provide your personal data or in the event that this information is requested by government authorities such as the police, municipality or other emergency services.

Cookies and other methods

Zien Group uses cookies when offering electronic services. A cookie is a simple small file that is sent along with pages from a website and stored by your browser on the hard disk of your computer. Zien Group uses cookies to remember settings and preferences of the users, so that, among other things, it is possible to keep track of which pages are visited and thus to build up a profile of the online behavior of the visitor. The cookies can be turned off via the browser.

Zien Group uses analytical cookies for Google Analytics. This program provides important statistics on the number of visitors, the pages visited and other essential information with which Zien Group can continually improve the website experience for its visitors. These statistics are anonymous and cannot be traced back to a specific person or user.

Processing by third parties

Zien Group uses external suppliers who help Zien Group in providing the desired services.

It is possible that a number of suppliers have access to your personal data. In order to guarantee that these suppliers also process your personal data in the correct manner in accordance with the AVG, Zien Group has signed processor agreements with these suppliers. It concerns additional services, such as facilitating marketing activities or secure payment methods.

Zien Group does not store your personal data longer than necessary, unless there is a legal obligation for us to store your personal data for a longer period.

The person whose personal data are processed has the right - subject to legal exceptions - to request Zien Group to inspect and / or rectify and / or delete the personal data and / or restrict the relevant processing.

The person involved also has the right to object to the processing and Zien Group must transfer the details of the data – at the request of this person.

A request for rectification, removal or withdrawal of consent for processing must be submitted in writing, by e-mail to privacy@theziengroup.com or per mail to the Amsterdam address. When processing the request Zien Group will ask for proof of identity (with masked fields in accordance with the AVG) to determine the identity of the person concerned. Zien Group will respond to this request at the latest within 4 weeks.

The person concerned is at all times entitled to file a complaint with the relevant supervisory body, ie the Netherlands Authority for the Protection of Personal Data

Notifications or questions

Zien Group is aware of its responsibility for the protection of your online privacy with regard to your personal data. If you wish to report or have questions regarding the processing of personal data, please contact the Data Protection Officer (DPO) of Zien Group. This can be done via to privacy@theziengroup.com.